1. Introduction

Shagun Bapla ("we," "us," "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our matrimonial platform at www.shagunbapla.in.

By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Registration Data: Name, date of birth, gender, email, phone number
• Profile Information: Age, height, education, occupation, income, religion, caste, community, marital status, family details
• Photos: Profile pictures and additional photos
• Bio and Preferences: About yourself description, partner preferences
• Contact Information: Address, city, state, country
• Messages: Encrypted messages sent through our messaging system

2.2 Information Automatically Collected

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: IP address, browser type, device type, operating system
• Cookies: Session cookies for login authentication
• Log Data: Access times, error logs, performance data

2.3 Payment Information

• Payment information is collected and processed by Razorpay (our payment gateway provider)
• We do NOT store your credit card, debit card, or banking details
• We receive only transaction confirmation and order IDs from Razorpay

3. How We Use Your Information

3.1 Primary Purposes

• Matchmaking Services: Display your profile to other members based on preferences
• Communication: Enable contact between matched members
• Messaging: Provide end-to-end encrypted messaging for matched users
• Account Management: Manage your membership and account settings
• Payment Processing: Process subscription payments and refunds
• Customer Support: Respond to your queries and support requests

3.2 Secondary Purposes

• Service Improvement: Analyze usage patterns to improve platform features
• Security: Detect and prevent fraud, spam, and unauthorized access
• Legal Compliance: Comply with legal obligations and law enforcement requests
• Notifications: Send service updates, membership reminders, and match suggestions

4. How We Share Your Information

4.1 With Other Members

• Your profile is visible to other registered members
• Premium members can unlock your contact details (phone/email) based on their plan limits
• Your profile is searchable by other members based on partner preferences
• Messages sent through our platform are end-to-end encrypted

4.2 With Service Providers

• Payment Gateway (Razorpay): For payment processing and refunds
• SMS Provider: For OTP verification and notifications
• Email Service: For sending account emails
• Hosting Provider: For website hosting and data storage

4.3 What We Never Do

• We never sell your personal information to third parties
• We never share your data with advertisers
• We never rent or lease our member database
• We cannot read your encrypted messages

5. Data Storage and Security

5.1 Storage Location

• Data is stored on secure servers with Supabase (database) and hosting providers
• Servers are located in India and comply with Indian data protection regulations
• Photos are stored in encrypted cloud storage

5.2 Security Measures

• Encryption: All data transmission uses SSL/TLS encryption (HTTPS)
• Password Security: Passwords are hashed using industry-standard algorithms
• End-to-End Encryption: Messages are encrypted client-side before transmission
• Access Control: Limited employee access to personal data on need-to-know basis
• Regular Backups: Daily automated backups to prevent data loss
• Security Monitoring: Continuous monitoring for suspicious activities

5.3 Data Retention

• Active accounts: Data retained until you delete your account
• Deleted accounts: Data retained for 90 days, then permanently deleted
• Payment records: Retained for 7 years for tax and legal compliance
• Support tickets: Retained for 2 years for customer service quality
• Encrypted messages: Retained for 90 days after conversation ends

6. Your Rights and Choices

6.1 Access and Correction

• You can view and edit your profile information anytime
• Log in to your account to update details
• Contact us if you need assistance updating information

6.2 Account Deletion

• You can permanently delete your account anytime
• Go to Settings → Account → Delete Account
• Deletion is permanent and cannot be undone
• Some data may be retained for legal compliance (payment records, audit logs)

7. Cookies and Tracking

7.1 What We Use

• Session Cookies: Essential for login and authentication (cannot be disabled)
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Understand how you use our platform

8. Children's Privacy

• Our platform is NOT intended for users under 18 years of age
• We do not knowingly collect information from minors
• If we discover a user is underage, we will immediately delete their account and data
• Parents/guardians should monitor their children's internet usage

9. Grievance Redressal

For privacy-related concerns, complaints, or requests:

Response Time: We aim to respond within 48 hours on business days (Monday-Saturday, 10 AM - 6 PM IST)

10. Contact Us