1. Refund Eligibility

1.1 Eligible for Refund

You are eligible for a refund if:

• You request a refund within 7 days of purchase
• You have NOT used any contact unlocks from your membership
• You have a valid reason (technical issues, duplicate payment, service not as described)
• Payment was successfully processed but membership was not activated

1.2 NOT Eligible for Refund

You are NOT eligible if:

• More than 7 days have passed since purchase
• You have unlocked any contact details (email or phone numbers)
• You have sent messages to other members using premium features
• You violated our Terms and Conditions and account was terminated
• Membership expired due to time lapse (no refund for unused time)

2. Refund Amount Calculation (GST Deduction)

2.1 GST and Payment Gateway Charges

All refunds are subject to mandatory deductions:

• GST Amount (18%): Non-refundable to customer as it's already paid to the government
• Payment Gateway Charges (2-3%): Transaction fees charged by Razorpay

2.2 Refund Calculation Example

*The exact refund amount depends on your membership price and payment method used. Gateway fees vary between 2-3% based on payment method (UPI, Cards, Net Banking).

3. Refund Request Process

3.1 How to Request Refund

3.2 Information Required

• Order ID / Payment ID (found in payment confirmation email)
• Registered email address
• Phone number
• Reason for refund
• Bank account details for refund credit:
  • Account Holder Name (as per bank account)
  • Bank Account Number
  • IFSC Code
  • Bank Name and Branch
  • UPI ID (if applicable, for faster refunds)

4. Refund Processing Timeline

4.1 Verification Period

• 1-2 business days: We verify your refund eligibility
• Check if contact unlocks were used
• Verify membership usage and purchase date
• Review reason for refund request

4.2 Bank Credit Time

• Credit/Debit Card: 5-7 business days
• UPI: 1-3 business days
• Net Banking: 5-7 business days
• Wallets: 3-5 business days

5. GST Refund Explanation

5.1 Why GST is Not Refundable to Customer

• GST (Goods and Services Tax) at 18% is collected by us on behalf of the Government of India
• This amount is already deposited with tax authorities as per GST law
• When we refund, the GST component cannot be recovered from government
• The customer does not receive the GST portion in refunds

6. Contact for Refund Support

For refund-related queries, delays, or issues: