1. Introduction

Welcome to Shagun Bapla ("we," "our," or "the platform"), a specialized matrimonial service dedicated to serving the Santhal tribal community. This platform is owned and operated by [Your Business Name], with its registered office at [Your Complete Address].

By accessing, browsing, or using www.shagunbapla.in ("Website") and our services, you agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use immediately.

2. Definitions

• "User" or "Member": Any person who registers and uses our platform
• "Profile": Information submitted by or on behalf of a User
• "Services": All features and functionalities provided by Shagun Bapla
• "Premium Membership": Paid subscription plans (Silver, Gold, Platinum)

3. Eligibility

3.1 Age Requirements

As per the Indian Marriage Act, 1955:

• Male users must be 21 years or above
• Female users must be 18 years or above

3.2 Legal Capacity

• You must be legally competent to marry under Indian law
• If divorced, you may register by stating "Awaiting Divorce" status
• You must not be within prohibited degrees of relationship as per law

3.3 Community Focus

This platform primarily serves the Santhal tribal community and those seeking matrimonial alliances within this community.

4. Registration and Account Security

4.1 Profile Creation

• You must provide accurate, current, and complete information
• Photos must be recent (not older than 3 months)
• Information must be truthful and not misleading
• If registering on behalf of someone else, you must have their explicit consent

4.2 Profile Restrictions

• Duplicate profiles of the same person are prohibited
• Only one profile per person is allowed
• Profiles created for dating or non-matrimonial purposes will be terminated

4.3 Account Security

• You are responsible for maintaining confidentiality of your login credentials
• Never share your password with anyone, including platform staff
• You are responsible for all activities under your account
• Notify us immediately of any unauthorized access

5. Membership Plans

5.1 Free Membership

• Browse profiles with limited access
• Cannot unlock contact details
• Limited profile visibility

5.2 Premium Memberships

We offer multiple premium membership plans with varying durations and contact unlock limits. For current pricing, features, and plan details, please visit our Membership Plans page.

5.3 Membership Terms

• Duration is calculated in calendar days from the date of activation
• Membership activates immediately upon successful payment
• Unused contact unlocks do not roll over after expiry
• Plans are non-transferable to other users or accounts
• Contact unlock limits and plan durations vary by membership tier

5.4 Pricing Changes and Notifications

6. Messaging Service

6.1 Messaging Access

Our end-to-end encrypted messaging service is available to users who meet the following criteria:

• Mutual Interest: Both users must have expressed interest in each other's profiles
• Premium Requirement: At least ONE user must have an active premium membership
• Matched Status: Profiles must show "Matched" status before messaging becomes available

6.2 Messaging Guidelines

• Messages are end-to-end encrypted for privacy and security
• We cannot read your messages
• Be respectful and maintain matrimonial decorum
• Do not share financial information or send money
• Report inappropriate messages immediately
• Messages are retained for 90 days after conversation ends

7. Payment Terms

7.1 Payment Methods

We accept payments through our payment gateway provider (Razorpay):

• Credit/Debit Cards
• UPI
• Net Banking
• Digital Wallets

7.2 Payment Processing

• All payments are processed securely through Razorpay
• Payment confirmation will be sent via email and SMS
• Membership activates within 5 minutes of successful payment
• GST is included in displayed prices

8. Refund and Cancellation Policy

Please refer to our detailed Refund & Cancellation Policy page for complete information.

9. User Conduct and Prohibited Activities

9.1 You Agree to:

• Use the platform only for matrimonial purposes
• Maintain respectful communication with other members
• Report suspicious or fraudulent profiles
• Update your profile if details change
• Delete your profile upon marriage finalization

9.2 You Must NOT:

• Provide false, inaccurate, or misleading information
• Upload photos of other persons without consent
• Use abusive, discriminatory, or offensive language
• Request or send money to other members
• Share contact details in profile descriptions or photos
• Use automated bots, scripts, or scrapers
• Copy, reproduce, or misuse other members' information
• Use the platform for commercial purposes
• Create fake or duplicate profiles
• Harass, stalk, or threaten other members

10. Privacy and Data Protection

For complete details on how we collect, use, and protect your personal information, please see our Privacy Policy.

11. Disclaimers and Limitations

11.1 No Guarantee of Marriage

• We provide a platform for profile discovery only
• We do not guarantee matches or successful marriages
• Matrimonial decisions are solely your responsibility

11.2 Service Availability

• Services are provided "AS IS" and "AS AVAILABLE"
• We do not guarantee uninterrupted or error-free service
• We may suspend service for maintenance or updates

12. Contact Information